Refund Policy
At Digital Direct Solutions, we are committed to delivering high-quality digital services, including website and app development, SEO, and digital marketing. We believe in clear communication and fair practices. Please read our Refund Policy carefully before purchasing any of our services.
🔹 1. General Policy
Due to the customized nature of our digital services, all sales are generally final and non-refundable once work has commenced. However, we do provide refunds in limited cases, as described below.
🔹 2. Eligibility for Refund
You may be eligible for a full or partial refund in the following cases:
Duplicate Payment: If you have accidentally paid twice for the same service.
Project Not Started: If you cancel your project before any research, planning, or development work has begun, you may receive a full refund, minus any applicable transaction fees.
Non-Delivery: If Digital Direct Solutions is unable to deliver the agreed service and does not resolve the issue within a reasonable time (usually 30 days) after written notice from you.
Mutual Agreement: If both parties agree in writing to terminate the project for valid reasons, a fair partial refund may be provided, based on the work completed to date.
🔹 3. Non-Refundable Situations
Refunds are not provided in the following cases:
Work has already started or been completed according to the agreed scope.
Delays caused by lack of client response, incomplete content, or missed deadlines for feedback.
SEO, digital marketing, or advertising services where performance depends on third-party factors beyond our control (e.g., search engine algorithms, ad platform policies).
Custom website or app development where design and coding work has commenced.
You change your mind or decide to discontinue the project after work has started.
🔹 4. How to Request a Refund
To request a refund, please email us at support@digitaldirectsolution.com within 7 calendar days of identifying the issue. Include:
Your full name and contact information
Project or invoice number
Clear reason for the refund request
Supporting evidence (if applicable)
Our team will review your request within 5–10 business days and notify you of the decision.
🔹 5. Chargebacks & Disputes
We encourage you to contact Digital Direct Solutions directly to resolve any concerns before initiating a chargeback. Unfounded chargebacks may result in project cancellation and possible legal action.
🔹 6. Policy Updates
Digital Direct Solutions reserves the right to amend this Refund Policy at any time. Updates will be posted on this page with the effective date.
📞 Contact Us
If you have any questions about this Refund Policy, please reach out to us:
Digital Direct Solutions
📧 Email: info@digitaldirectsolution.com
📞 Phone: +1 (917) -728-9738
🌐 Website: https://digitaldirectsolution.com
Thank you for choosing Digital Direct Solutions. We look forward to building digital success together!